December 14, 2006, - 12:44 pm

Brownshirts Cover Their Asses: UPS Backtracks on Israel Delivery Policy B/C of Schlussel Site; Ends Package Delivery Apartheid

By Debbie Schlussel
**** UPDATE: More at Boycott Watch, which confirms UPS’ Package Apartheid policy and credits this site for exposing and ending it. ****
On Tuesday, I posted this item about how UPS–the United Parcel Service a/k/a the “Ummah Parcel Service”–refuses to deliver to Jewish settlements in the West Bank. I sent the statement to my friend, best-selling, Israel-based novelist Noami Ragen, who sent it out to her list. Readers of both this site and Naomi’s missives called UPS, and now UPS is backtracking.
Still, the company is lying, demonstrating that you cannot trust the Brownshirts, especially when they are trying to cover their very exposed rears. UPS told a million different stories about what their policy in Israel is and why, and the story kept changing.

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UPS: Ending Package Apartheid After Getting Caught

First, UPS confirmed to one news source that, in fact, the company does NOT deliver to those areas, but only–UPS claimed–for economic reasons, not for the political or “security” reasons that were communicated to me by UPS personnel. Hard to explain why it is so economical to deliver to Palestinian areas of the West Bank, but not Jewish ones.
Then, UPS changed its tune and claimed that it has always delivered to all areas of the West Bank and that UPS Customer Service Reps–whom I called 7 times over the last 2.5 days and who read me the same official UPS statement each of those 7 times–were giving customers “incorrect” information. Well, how the heck did each of those Customer Svc. Reps each utter the exact statement about Jewish settlements which also included the names Negev and Golan Heights (these CSRs couldn’t even pronounce the names and have no idea where these places are), if it was “incorrect information”? I’ll tell you how: It was the OFFICIAL STATEMENT OF THE UNITED PARCEL SERVICE, from which the company is now backtracking, because it has angered my readers and Naomis, as well as Israel supporters and Jews all over the world. Here is the statement I was read 7 times:

UPS service is provided to and from most addresses within Israel and the Palestine [sic] Authority area, except for Jewish settlements in the West Bank, a few remote areas in the Golan Heights, and the Southern Negev desert.

Plain and simple, I and reader Ruth G. (who alerted me to the problem in the first place) caught UPS with its pants down, and now Brown is trying to cover its ass. Regardless, we’re glad UPS is changing its tune and policy, even if it is lying about what that tune and policy were before it got caught. Blogs do have results. And in this case, you–the readers of this site–helped me to stop UPS’ Package Delivery Apartheid. Give yourselves a pat on the back.
And check out UPS’ latest story/excuse–an official statement released late yesterday by the company:

UPS offers worldwide express service to and from Israel to both residential and business addresses and a domestic service within Israel through its authorized service contractor, O.P.S.I. International Handling Limited. Regrettably, information provided recently by UPS customer service representatives regarding UPS’s service territory in Israel was incorrect, but this is currently being addressed. [DS Translation: We got caught with our pants down, but now we're covering our butts.]
Through O.P.S.I., UPS covers 99% of the population in Israel outside the West Bank except for a few remote areas in the Golan Heights and the Negev Desert, where it would be cost prohibitive to provide service. Only remote areas in the West Bank with very low population density are not covered – on both the Israeli and Palestinian sides.
In the West Bank, UPS’s service reaches over 80% of the population and covers approximately 60% of the territory, including the Gush EtZion area. UPS’s overall coverage area is on par with or even better than our competitors. All packages coming from abroad are delivered into all areas of Yehuda and Shomron, including Gush EtZion. Customers residing in this area do not have to go to Jerusalem to pick up their shipments.
UPS does not tolerate any type of discrimination and would not associate with any parties who do not embrace UPS’s concern for fairness and equality.

Again, dear readers, thank you for contacting UPS to help end the company’s Package Delivery Apartheid in Israel. We will be watching the company closely to make sure it does not revert to the policy it had on Monday of not delivering to Jewish settlements, but delivering to Palestinian areas.
Why did UPS have this policy in the first place? Politics. Although I could not confirm this, I’m told Saudis are significant shareholders in UPS. Whether or not that is true, UPS does business in all of the Arab Muslim countries who enforce the boycott against Israel and force companies that do business there to abide the boycott. So maybe this was UPS’ version of a compromise boycott. Who knows?
What’s important is that we got them to change, even if it petends it did not. And we’ll continue to make a difference.

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10 Responses

Debbie,
I called UPS about their package delivery apartheid to tell them just what Brown can do for me. The lady on the phone at their 800# Customer Service Center tried to play passive/aggressive dumb with me until I quoted your blog post-entry VERBATIM! She asked for my phone number so a SUpervisor could call me with a more “qualified” answer. I never got that call, but, it’s nice to know that the voices of thousands of Jews and others have made it abundantly clear that we’re not going to do business with a company that caters to the Terrorist Territories and black-balls those in the affected areas of nefarious aggression.

Yiddish Steel on December 14, 2006 at 1:20 pm

CARTER: WORST.PRESIDENT.EVER
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Test Test on December 14, 2006 at 1:39 pm

Your info about UPS is very much appreciated. I had no idea this was going on–FedX just got my business.

Jane drake on December 14, 2006 at 1:44 pm

Couldn’t this be a case of driver safety, as when Domino’s won’t deliver to the ‘hood? Anyways the Israelis should have their own native delivery system. Do Jews lose all business acumen upon entry to Israel?

Anonymous1 on December 14, 2006 at 2:01 pm

Love those brown shirts–not.
I need to find out more about other carriers. I used to use UPS most often. No mo.

BB on December 14, 2006 at 11:19 pm

Debbie,
I received the following in an email from Yeshivat Har Etzion:
Begin –
I can only speak from my experience in this office – UPS has been delivering through an outside shaliach. DHL – had NOT been delivering – but I think that they may have gotten their act together by now (not quite sure) – I haven’t paid attention since we advised our talmidim’s parents not to use DHL (since we had bad experience in the past). Fed Ex has been delivering throughout from what I have experienced – also through an outside shaliach – but I don’t know what is done in other areas besides Alon Shevut. I think that the agent in the states just reads through some policy he’s been give but actual service through UPS is given.
Again I can only say what we have experienced here. And for some reason the original letter said that a parent sending here through UPS was told that it won’t be delivered (very strange..)
– End
That’s direct confirmation from the Gush to the words of UPS Israel, that they have been delivering all along.

Yosi on December 19, 2006 at 5:26 pm

Wow, you’ve got to be kidding me. That is the most inane replication of a rumor, and subsequent claim to moving a $90B company to flip-flop I have ever heard. First of all, check your facts and you’ll see you’re wrong (Debbie); and secondly, please help your readers, they need it. “I read some nonsense on a blog, so now I don’t use {insert any company/product} anymore. Let’s start the revolution!”

skiletsrage on December 19, 2006 at 9:59 pm

I am a UPS driver, and am amazed at what you post on your blog. We do cooperate with law enforcement to make drug busts, I have seen it done on my delivery area. We also let them train their police dogs by letting them in our buildings to sniff packages.
The comments concerning Israel: We use subcontracters in certain remote areas, the same truckdriver may have UPS, DHL, and Fedex packages on his truck. The Arabs don’t own us or tell us what to do, thats ridiculas. I will agree about the comments concerning Jimmy Carter, I live in the Atlanta Area and he is a complete disgrace to the United States. He should keep his mouth shut. I blame him for the Iranian situation, he will go down in history as one of the worst Presidents we have ever had.

jefftheupsguy on February 23, 2007 at 9:52 am

I don’t know about what happening in this company. Thanks for blogging this one. It is a big help. I will tell this to my guys.

Daniel Roberts

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