December 18, 2006, - 3:24 pm
By Debbie Schlussel
Less than 9 months ago, I bought an HP printer/scanner/copier. It has suddenly stopped working, and I can’t scan pictures to post on my site or print articles off the web.
I spent the last FOUR (!!!!!!!) HOURS on the phone with an HP technician. First, I was told that my printer is “out of warranty” even though the HP person, Naman of (where else?) India, told me that the warranty period is a year, and I bought the damn thing less than 9 months ago.
Then, I proceeded to go through four hours of uninstalling, re-installing, and assorted other futile and useless exercises, until I was told by HP that I need the Windows XP CD to get this useless printer/copier/scanner to work. I explained to HP that my HP computer came with XP already installed on it, that I didn’t have that CD. Well, they told me, you’ll have to take that up with your computer manufacturer, which is none other than . . . . HP!
Yet another reason why I will NEVER buy HP again! They suck, they waste hours of your life you’ll never get back, and then they blame the failure of their sucky, non-working equipment that can’t even last 9 months on the failure of the way they, themselves, installed XP on my computer.
Great guys. Way to run a business . . . into the GROUND! YOU SUCK! YOUR PRODUCTS SUCK! And I will not buy from you again.
Period. Buh-bye, HP. And to think this is the company whose merged owners at Compaq are so busy spying on reporters and their phone records.
Maybe if they paid more attention to their own products, they’d actually have a good reputation.
Tags: Compaq, Debbie Schlussel Less, HP technician, India, Microsoft Windows, Naman, XP