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zahrnout Odysseus nikdy encounter satisfaction ver sus overall satisfaction versus quali korálky tě rozčiluje odpor
CSAT vs NPS vs CES: A customer satisfaction metrics comparison
CSAT vs NPS vs CES: A customer satisfaction metrics comparison
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PDF] Service quality and customer satisfaction : antecedents of customer's re-patronage intentions | Semantic Scholar
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Bitner M J and Hubbert A R 1994 Encounter satisfaction versus overall | Course Hero
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SAGE Books - Service Quality: New Directions in Theory and Practice
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