December 14, 2006, - 2:04 pm

New Questions for UPS About Package Delivery Apartheid

By Debbie Schlussel
**** UPDATE: More at Boycott Watch, which confirms UPS’ Package Apartheid policy and credits this site for exposing and ending it. ****
Now, that UPS has ostensibly ended its package apartheid delivery policy in Israel and claims its Customer Service Representatives were giving out “incorrect” information, in unison, about its policy, I have several questions for UPS. Here are the ones I sent UPS PR person Mark Dickens. We’ll see if he responds with satisfactory answers rather than more well-fertilized denial statements:

From: Debbie Schlussel
Sent: Thursday, December 14, 2006 1:58 PM
Subject: UPS’ Latest Statement on its Israel Delivery Policy


So I hear the Brownshirts are calling me–and actually all 7 of your customer service rep employees I called (and many more my readers called)–liars. Since you admitted in your latest “statement” on your delivery policy to Israel that:
“Regrettably, information provided recently by UPS customer service representatives regarding UPS’s [sic] service territory in Israel was incorrect, but this is currently being addressed.”
it begs these questions:
1) How is it that all of your customer service reps–which I and hundreds of my readers called–all read me the same statement that UPS doesn’t deliver to Jewish settlements? Did they just all coincidentally divine the names “Southern Negev Desert” and “Golan Heights” from the air or via osmosis or ESP? Are all UPS customer service reps naturally schooled in Israeli geography (while not being able to pronounce the names correctly) and all part of a conspiracy to defame UPS?
2) Since you claim the info was “incorrect,” how is it that all of the customer service reps were given that info to read on the phone when I asked to ship packages to various Jewish settlements, including Gush and Tekoa? If it is truly UPS policy to deliver to those areas, why did UPS representatives tell me I couldn’t send there via UPS?
3) Who wrote that “incorrect” information and if it is not the UPS policy, why was it written and given to UPS Customer Service Reps to read on the phone to myself and many others who called UPS?
4) When UPS says, “this is currently being addressed,” just what–exactly–does that mean?
5) Since UPS is now claiming it will deliver to Jewish settlements, why did it tell another news source, Israel National News/Arutz Sheva, that it wouldn’t deliver to those place for “economic reasons”? Did those economic reasons miraculously disappear in a day and a half? Or was the UPS press person that spoke with that newssource also “regrettably” providing “information” that was “incorrect”?
I look forward to your response to each of these questions.
Debbie Schlussel

Yup. Unfortunately, when a company gets caught with its pants down and tries to cover its naked butt, instead of coming clean, it raises more questions than it answers.

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3 Responses

Want to relate to customers who are irate with UPS? Check out the following videos;

Thee_Bruno on December 14, 2006 at 2:47 pm

Huge roud of applause. Way to go Debbie. They deserve a little more exposure. I wish this could be taken to the news networks.

Avatar on December 14, 2006 at 5:41 pm

ONE VICTORY├ľmeans more victories├▒

The Canadien on December 15, 2006 at 1:00 am

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